Uber8 U.S.C 2257refunding all rides from the train station in Hoboken, New Jersey, after ride prices surged in the area on Thursday following a New Jersey Transit train crash.
Uber has been criticized in the past for allowing ride prices to soar during emergencies.
SEE ALSO: Uber riders can now use pre-tax commuter moneyAt least one person died in the New Jersey transit crash, and around 100 people were injured.
Original image has been replaced. Credit: Mashable Uber's prices in the area initially spiked to much higher than an average ride, but the company's New Jersey Twitter account quickly let users know that they'd get their money back.
We’re refunding rides from the #Hoboken train station for the next 2 hours. Please stay safe.
— Uber New Jersey (@Uber_NJ) September 29, 2016
This Tweet is currently unavailable. It might be loading or has been removed.
Uber users in Sydney were outraged by price hikes to four times the normal rate in late 2014 while an extremist had taken hostages inside a cafe.
Uber changed course after Mashablepublished a story about the increase in price. The company announced free rides in Sydney and said users could email them for a refund if they had been charged a surge price.
Uber says it allows surge prices in emergency situations to create an incentive for more drivers to pick up passengers in the area.
The company caps surge pricing at over three times the normal fare, attempting to bolster the number of cars available while keeping rides somewhat affordable.
Uber had not immediately responded to a request for comment as of this writing.
Topics Apps & Software Uber
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